Customer Privacy

Mystik Mountains customer Privacy Policy

 

Introduction

Mystik Mountains  values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information.

Information We Collect

  1. Personal Information
    • Name
    • Contact information (email address, phone number, mailing address)
    • Payment information (credit card details, billing address)
    • Passport and visa details (for international travel)
    • Emergency contact information
  2. Non-Personal Information
    • Browsing data (IP address, browser type, operating system)
    • Cookies and similar tracking technologies

How We Use Your Information

  1. To Provide Services
    • To book and manage your tours and travel arrangements
    • To process payments and refunds
    • To communicate with you about your bookings and provide customer support
  2. For Marketing Purposes
    • To send you promotional materials and newsletters (with your consent)
    • To tailor our marketing efforts based on your preferences and interests
  3. For Legal and Safety Reasons
    • To comply with legal obligations and regulations
    • To protect the safety and security of our customers and staff

Sharing Your Information

  1. With Service Providers
    • We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, airlines, hotels, and other travel partners.
  2. With Legal Authorities
    • We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
  3. Business Transfers
    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

Your Rights and Choices

  1. Access and Correction
    • You have the right to access and correct your personal information held by us. To do so, please contact us using the information provided below.
  2. Opt-Out
    • You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  3. Data Deletion
    • You may request the deletion of your personal information, subject to certain legal obligations we may have to retain your data.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: